Projects and Experience

Intro to Projects and Experience

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Kathleen Gowin’s first-hand experience in the financial industry led to the creation of her consulting business.  She led global projects for a major financial institution protecting its assets from the financial crisis of the 2008 financial collapse. Following acquisitions, she consolidated operational platforms to improve controls and reduce expenses. In the environment immediately following the financial collapse, she led her divisions to revenue growth in the face of increased regulatory pressures.

She now shares with her clients processes and strategies to grow their Treasury Management product line and meet ever-evolving regulatory requirements.

Projects and Experience

Recent Projects and Engagements:

  1. Developed growth plan to double revenue for Treasury Management Division for three Midwest regional banks
  2. Developed client selection strategy and client prospect search tool
  3. Developed a global governance framework, inclusive of Regulatory conversations, for bulk cash product. Resulted in 43% growth in the first year.
  4. Conducted peer review for account opening docs and Beneficial Ownership for a top five bank and two midwest regional banks
  5. Reviewed roles and assessed staff skills for Treasury Management sales support

Articles Published:

"Developing a Client Selection Strategy" Published on ACAMSToday.org, a publication of ACAMS © 2016.

"Don't Go Digital Without Understanding the New Business Account Opening Regulations" Published on SmartPayments.com © 2017.

 

Webinars and Presentations

“The New FinCEN CDD Rule:  A Dialogue on the Beneficial Ownership Requirement for Customer Due Diligence” Financial Crimes & Compliance Executive Forum (2017)

 “Know Your Customer Requirements - Are You Prepared for More Regulatory Scrutiny?” hosted by Treasure Strategies (2015)

 “The Future of Big Data and Mobility” sponsored by The Conference Board (March 2012)

 

Project Successes at Bank of America:

  1.  Developed pricing strategy for Merchant Services to simplify approach. As head of Product Management, Kathleen observed multiple pricing events had a negative impact on clients. She drove an effort to simplify pricing events by categorizing each merchant according to SIC code, average ticket size and total transaction volume. Greatly reduced calls to the customer support line from merchants. (Bank of America 2002)
  2. Developed tools to drive sales strategies in new and under-penetrated markets. Used data-mining techniques and industry research to identify 22 growth segments. Developed tools to define peer group product utilization to identify cross-sell target lists. Created product usage velocity reports to guide sales teams to higher-impact opportunities. Aligned sales staff to growth segments. Partnered with Corporate Bankers to develop Alternative Asset Managers business development strategy. (Bank of America 2010)
  3. Drove global expansion for Cash and Banknotes -- 43% growth in 2011.   Two major competitors forced to exit the Banknotes business due to AML violations. Navigated Risk and Compliance governance committees to alleviate concerns related to AML operational controls. Developed relationships with Regulators in the US, Europe, and Mexico to dialogue on AML regulations. Instituted Global Operating Committee to monitor AML risk and operational risk. (Bank of America 2010-2011)
  4. Redesigned sales analyst function resulting in 25% capacity gain and improved morale. Developed survey tool to measure variability in the current sales analyst function for 65 FTE. Improved morale by hosting focus groups of sales analysts to gain buy-in for the redesigned function. Developed a new set of competencies for the function with a companion on-line assessment tool to measure who is “ready now,” “ready with training,” and who “does not meet minimum requirements.”   Re-contracted with key partner groups to shift tasks from the sales analyst to other teams which resulted in a 25% improvement in capacity. Rewrote end-to-end business-critical processes to drive efficiency for multiple partners groups.  (Bank of America 2011)

Banking Product Development at FinTech Company:

  1. Drove the development team using location intelligence to prevent card fraud.  This product utilizes a cell phone's transmitted location and its proximity to the point of sale device.  When the cell phone is not in the same location, card transactions are blocked.  This technology was successfully tested with ten major banks in the US and two international banks.  (Pitney Bowes Financial Services 2013)
  2. Revenue growth using location intelligence.  A financial institution can utilize the customer's cell phone location to push information for the nearest ATM or branch and to identify merchants participating in rewards offers.    This drives revenue when consumers sign up for the service and in generating an additional card-based transaction.  (Pitney Bowes Financial Services 2013)
  3. Developed innovative solution for AML in wire transfers. Regulators were signaling coming changes to wire transfers by requiring complete and valid addresses for both the sender and the receiver. Developed a new solution to meet evolving AML regulations for wholesale payments and cross-border payments.   Designed use cases to measure effectiveness of address validation and reviewed with 11 major banks. Presented solution to the Federal Reserve Board BSA Committee. (Pitney Bowes Financial Services 2014)
  4. Created Use Cases for Big Data utilizing card information to provide customers a better experience.  An example implemented by a large card issuer no longer requires the traveler to call with dates of international travel.  The card issuer identifies dates of international travel and locations using card data when the airline ticket is purchased.  This became a competitive advantage for one major card issuer.   (Pitney Bowes Financial Services 2013)

 

Recent Projects and Engagements:

  1. Drove client exit strategy for a global correspondent banking portfolio, inclusive of regulatory conversations. No significant client push-back or negative media exposure
  2. Conducted peer review for account opening docs and Beneficial Ownership for a top five bank and two midwest regional banks
  3. Designed an emerging risk management framework and scoring tool with supporting metrics
  4. Reviewed roles and assessed staff skills for Treasury Management sales support, AML Operations Unit and a Fraud Unit
  5. Worked across LOBs, Data & Analytics, Channel and Functional teams to identify the de-centralized Authentication and Identity Verification tools and initiatives in place or planned
  6. Created a framework to ensure policies, procedures, and controls keep pace with changing needs
  7. Established solution governance function and provide expertise to define target state capabilities

Articles Published

“Exiting Relationships:  Ten Steps to a Successful Client Exit Strategy”  Published on ACAMSToday.org, a publication of ACAMS © 2017.

“Don’t Go Digital Without Understanding the New Business Account Opening Regulations” Published on SmartPayments.com © 2017.

 

Webinars and Presentations

“The New FinCEN CDD Rule:  A Dialogue on the Beneficial Ownership Requirement for Customer Due Diligence” Financial Crimes & Compliance Executive Forum (2017)

 “Know Your Customer Requirements – Are You Prepared for More Regulatory Scrutiny?” hosted by Treasure Strategies (2015)

 

Mitigated counter-party risk issues in 2008 financial collapse, reset daylight overdraft and ACH limits, and eliminated $9 billion in risk exposure. Led cross-functional team to design and implement overdraft monitoring system requirements now standard in the Corporate and Commercial Bank. Achieved zero Treasury Management losses in the collapse while modifying client behaviors and tailoring strategies to align with new risk paradigm. (Bank of America 2008-2009)

 Drove global expansion for Banknotes product resulting in 43% growth in 2011.   Two major competitors recently exited the Banknotes business due to Anti-Money Laundering (AML) issues. Conceived a strategy to capture market share. Navigated Risk and Compliance governance committees to alleviate concerns related to operational controls and AML monitoring procedures. Expanded relationships with five Regulators to gain commitment for global expansion strategy. Introduced enhancements to detect anomalies in client buying patterns and added multiple language capabilities for the web-based delivery channel. Instituted Global Operating Committee to monitor market risk and operational risk. Banknotes are the physical currency consumers carry in their wallets. Bank of America distributes $100 billion in Banknotes in 120 currencies to banks in 74 countries from 13 vaults around the world. (Bank of America 2009-2011)

Strategy to reduce from three Controlled Disbursement Platforms to one. When NationsBank and Bank of America merged, there were three CD platforms supporting commercial clients from small business to global 100. As Product Management Executive, Kathleen led the effort to evaluate each platform for feature/functionality, identified client impacts to transitioning to a single platform and managed the vendor selection process for the ultimate solution. Kathleen executed the strategy which led to the transition of clients to the target solution. Communications to clients was a critical component to the transition so each understood how functionality changed and how to prepare for the transition. (Bank of America 2001)

Recent Projects and Engagements:

  1. Drove client exit strategy for a global correspondent banking portfolio, inclusive of regulatory conversations. No significant client push-back or negative media exposure
  2. Reviewed roles and assessed staff skills for an AML Operations Unit and a Fraud Unit
  3. Created a framework to ensure policies, procedures, and controls keep pace with changing needs
  4. Established solution governance function and provide expertise to define target state capabilities
  5. Designed an emerging risk management framework and scoring tool with supporting metrics

Doctoral Dissertation:  Kathleen completed her Doctor of Business Administration in Spring 2019.  Her doctoral research gives her a unique perspective on AML-KYC and OFAC.  The topic of her dissertation was: Impact on the Firm Value of Financial Institutions from Penalties for Violating Anti-Money Laundering and Economic Sanctions 

Articles Published:

"Exiting Relationships:  Ten Steps to a Successful Client Exit Strategy"  Published on ACAMSToday.org, a publication of ACAMS © 2017.

"Don't Go Digital Without Understanding the New Business Account Opening Regulations" Published on SmartPayments.com © 2017.

 

Webinars and Presentations:

“The New FinCEN CDD Rule:  A Dialogue on the Beneficial Ownership Requirement for Customer Due Diligence” Financial Crimes & Compliance Executive Forum (2017)

 “Know Your Customer Requirements - Are You Prepared for More Regulatory Scrutiny?” hosted by Treasure Strategies (2015)

 

Developed an innovative solution for address quality for wire transfers to meet AML controls. Regulators are signaling potential changes to wire transfer operations by requiring complete and valid addresses for both the sender and the receiver. Kathleen developed a new solution for a FinTech company to meet evolving AML regulations for both wholesale payments and cross-border payments.   She designed use cases to measure the effectiveness of address validation and presented the solution to senior members of the Federal Reserve Board Bank Secrecy Act (BSA) Committee. (Pitney Bowes Financial Solutions 2014)

Drove correspondent bank client selection strategy to exit risky clients. Kathleen coordinated with Global Financial Crimes team to create a profile of an “acceptable” correspondent banking client. Developed a scoring process based on country, products used, credit risk rating, and other variables. She drove a multi-division project team which reviewed each correspondent bank relationship. (Bank of America 2011)

Drove global expansion for Cash and Banknotes -- 43% growth in 2011.   Two major competitors were forced to exit the Banknotes business due to AML violations. Navigated Risk and Compliance governance committees to alleviate concerns related to AML operational controls. Developed relationships with Regulators in the US, Europe, and Mexico to dialogue on AML regulations. Instituted Global Operating Committee to monitor AML risk and operational risk. (Bank of America 2010-2011)

 

Recent Interim Management Engagements:

  • BAFT (Bankers Association for Finance and Trade), Washington, DC.  Interim President and CEO
  1. Managed the operational merger of BAFT with IFSA. Revamped the budget to align revenue and expenses and oversaw the financial merger of the two associations. Calibrated staffing functions and eliminated redundancy within the organizational structure.
  2. Ensured the team delivered the annual member conference and the global conference.  Inclusive of engaging speakers, coordinating conference logistics, collecting registration fees, and marketing to draw attendance.  These two conferences are critical to meeting revenue targets for the annual budget.
  3. Restructed the approach to quarterly Board meetings for 24 Board members.  This included redesigning the staff reports, reorganizing Board committees, and engaging with Board members on agenda topics.  Board meetings which had been lasting four hours operated efficiently in 90 minutes.
  4. Rolled out the Asia Regional Council – the first effort in Asia for the Association.  Worked closely with banking leaders in Australia, Hong Kong, and Singapore.
  5. Advocated on behalf of BAFT membership with the U.S. Treasury and European Union regulators on the issue of Trade payments and BASEL trade liquidity requirements.

Governance